Terms and Conditions

 

1. General content and use of website.
1.1 By using this website, you are deemed to have read and agreed to being bound by these Terms and Conditions of Use just as if you had signed this agreement.
1.2 The information contained in this website has been prepared solely for the purpose of providing general information about Move Nourish Change Ltd, its partners and the services that they offer and no information given is an alternative to seeking professional medical advice where appropriate.
1.3 Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, endorsement or arrangement by Move Nourish Change Ltd.
1.4 The information presented is believed to be reliable but it is subject to change at any time without notice. Move Nourish Change Ltd does not guarantee its completeness or accuracy. By accessing this website you agree that Move Nourish Change Ltd will not be liable for any direct, indirect, or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this site.
1.5 Move Nourish Change Ltd. recommends that you always consult a medical practitioner before following any complimentary therapies if you any symptoms of illness, have been diagnosed with an illness, or are receiving conventional medication or treatment of an existing condition. Do not stop any conventional medication or treatment for any reason without consulting a medical doctor. Always inform both your medical doctor and your complementary medical therapist of any treatment, medication, or remedies you are taking or intending to take.
1.6 Move Nourish Change Ltd, or any, or all of its directors and staff shall not be held responsible for any claims relating to illness or ailments or damage that is deemed to have possibly arisen as a consequence of using any part, or all of the content provided on this or related websites or in the use of any products sold on this website.

2. Laboratory Testing.
2.1 Laboratory testing is arranged on your behalf by the company Move Nourish Change Ltd and such cost will be paid to Move Nourish Change Ltd direct at the price advertised by the website. 
2.2 Images and other product information on this site is for illustration only and may not accurately show the product contents or the most recent packaging due to the continual development of products and changes in the way they are displayed. 

3. Restrictions on your use of materials / copyright.
3.1 You acknowledge that the Move Nourish Change Ltd. Contains content on this website that is protected by copyrights, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms of media and technologies existing now or hereafter developed. 
3.2 You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the content, in whole or in part, except that you may download one copy of the content on any single computer for your personal, non-commercial home use only, provided you neither change nor delete any author attribution, trademark, legend, copyright or other proprietary notice. When you download any content, you do not obtain any ownership interest in such content. Modification of the content or use of the content for any other purpose, including, but not limited to, use of any content on any other website or networked computer environment is strictly prohibited.

4. Pricing and Payment.
4.1 The prices payable for goods are as set out in our website and are exclusive of any delivery charges except where specifically specified to the contrary.
4.2 We must receive payment for the whole price of the goods, which can be made on our website using Visa, MasterCard or American Express.
4.3 Once payment has been received we will confirm your order by sending an e-mail to you at the e-mail address you provided stating the Order Reference Nos. 
4.4 If we are unable to fulfil an order due to inability to obtain supplies from manufacturers or suppliers we will refund your payment by the same route that payment was made.
4.5 Different prices may be displayed on line from the catalogue prices and at times special offers will be available.
4.6 All transactions must be in sterling.
4.7 Payments are processed through Stripe. All transactions are secure and encrypted, and we never store your credit card information. 
4.8 Acceptance of your order brings into existence a legally binding contract between us. Only those aged 18 and over are entitled to enter into legally binding contracts and as a result are the only people entitled to purchase through this site. Any individuals who are unable to enter into legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please DO NOT use this site. By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older.

5. Delivery.
5.1 We will deliver the goods ordered by you to the address you gave us for delivery at the time you placed your order. It is important that this address is accurate and if the goods could not be delivered or collected because the delivery address that you have given us is wrong, we will charge you the cost of re-sending the goods to you.
5.2 We aim for orders to be dispatched within two to three working days. Most orders are dispatched within twenty four hours but we cannot be held responsible for delays caused by a third party. We will do everything we can to ensure delivery of your order in the above time frame with a maximum of 30 days. If unfortunately goods are not delivered or are damaged or defective due to any event or circumstance beyond our control including, we will refund your payment and cancel your order or replace the goods but are unable to do this until the 30 day time period is up or unless the goods are returned unopened in a state fit for resale.
5.3 Our liability for late delivery or failure to deliver is limited to the price payable for the goods not including the postage charge.
5.4 Risk of damage or loss to the goods passes to you on receipt/delivery of the order or part order or if you are unable to accept the order or if you refuse to accept the order when delivery is attempted.
5.5 Should you not be able to receive goods posted to you and they are returned to us an extra delivery charge may become payable. You will be informed of this and given the option to cancel if preferred.
5.6 Our liability if goods are lost or not delivered will be limited to the price of the goods. Returns will only be credited if they are in good condition and unopened. Large orders may need to be divided into more than one parcel.
5.7 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.8 If the goods we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question. The goods must be returned to us before reimbursement or replacement can take place.

6. Postage.
6.1 Orders will be sent by Royal Mail 1st class post for deliveries within the U.K.
6.2 Postage is free on all of the health tests for delivery to mainland U.K. and Northern Ireland but not to the Highland and Island areas.

7. Test time frames
7.1 Many of the tests have a use by date on them and all tests must be completed and sent back to the laboratory before the use before date. It is your responsibility to make sure you use the test within this time frame.
7.2 All tests must be completed within 6 months of ordering the test. It is your responsibility to make sure you use the test within this time frame.
7.3 In regard to 7.1 & 7.2 whichever is the soonest will preside over the other. e.g if the use by date is 3 months then this takes priority over the 6 months or if the use by date is 9 months the 6 month clause takes priority.
7.4 All test kits include test instructions and requisition forms. It is your responsibility to read these thoroughly and fill in the necessary requirements. Any failure to do so may result in improper sample collection and therefore erroneous test results. A resubmittal of further samples may be needed and these may incur costs which would be your responsibility. 

8. Right for you to cancel your contract.
8.1 You may cancel your contract with us for the goods ordered prior to their dispatch. You do not need to give us any reason for cancelling your contract.
8.2. Once the goods have been dispatched you are entitled to a full refund if you let us know within 7 days of the order and return the goods unopened and unused except in certain circumstances where returns are not acceptable. 
8.3 To cancel your contract you must notify us by e-mail to our e-mail address info@movenourishchange.com within 7 days of placing your order.